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COVID-19 UPDATE: We are still shipping orders and also doing Engraving . Please Read Our Latest Update

Terms & Conditions

Terms and Conditions for Engraving or Personalised Perfume bottles

There may be certain bottles that we will be unable to personalise due to the type, shape and quality of the bottle.

If you have any specific questions in relation to the personalisation request, please contactsales@truperfumes.com.au prior to placing the order. Before placing the order please check all relevant information. The customer is bound by the following terms and conditions:

Special conditions relating to “Personalised” products

  • We use great care and skill to provide quality engraved products. From time to time there may be slight imperfections in the products we personalise and these imperfections do not cause for a refund. These imperfections may include markings within the glass of bottles such as tiny bubbles, side mould seams or lines/scratches, and slight misalignment, fault or small tears to labelling or bottle text and design.

  • Product images on the website are intended for illustrative purposes only and although we take great care in updating imagery these may not be an exact representations of the item in stock. Changes to our stock lines may include bottle shapes, labelling, brand colours and style, any of which can change at any point and without notice, as we order from our suppliers.

  • Orders for personalised products cannot be changed, refunded or cancelled once the order has been processed.

  • You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your personalised products unless you have obtained the appropriate authorisations from the owners. We reserve the right to ask for any such authorisations.

  • By purchasing engraved or personalised products you understand that the product labelling and packaging may be altered or removed to incorporate the personalised message.

  • We cannot guarantee delivery in the original packaging. Engraved products will be re-packaged to protect the bottle and engraving. We will do our best endeavour to maintain the original packaging, however we cannot guarantee the original condition of packaging.

  • The engraving fonts and font colours are for representation purposes only and may differ slightly to what is received. We follow every order closely on these colour and font selections made, however we reserve the right to amend these free selections if necessary to improve the outcome of the engraved product.

  • For the safety of our staff exposed plastic materials may be removed from items during the engraving process, due to hazardous fumes that can be produced.

  • We can refuse orders that advocate, promote or assists with any unlawful acts.

  • Refunds cannot be given if the fault is a result of your own actions for example if personalisation has a spelling mistake.

  • The personalised engraved messages are finished with specialist paints. Precautions should to be taken in Handling and Storage. Water, damp and condensation from storage may result in the final result becoming less visible.

  • Personalised purchases require additional delivery time of approximately 5 – 10 business days from the date ordered.

After you have placed the order, if there are any issues with your personalisation request, we will contact you to discuss your options.

ACKNOWLEDGEMENT

You acknowledge and confirm that:

  • You have verified your spelling and accuracy of the personalisation message.

  • You have read, understood and accept the terms and conditions.