Payment and Shipping Policy

Payment Policy

All prices shown on our online store are in Australian dollars (AUD). All payments are billed in AUD. All prices are inclusive of GST for Australian customers.

TRU Perfumes offers the following payments options: Pay Pal, Visa, MasterCard, American Express, Apple pay, Google Pay, Zip pay, humm, Laybuy, klarna and AfterPay. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

Order Cancellation Policy: 

Before the order is shipped, if you wish to cancel it please email us on and call us on 1300 225 250 or 0466 225 250 to confirm the cancellation. Full amount will be refunded if customer has notified us prior to shipping the order.

However, if in the event the aforementioned process is not followed and the order gets shipped, we do not take responsibility of it. Should this occur, then in order to cancel the order, we will request a recall of our parcel from Australia post. Any shipping charges incurred as a result of the error in order placement on the part of the customer, is borne by the customer.  As soon as the parcel is returned back to us by Australia Post we will subsequently refund the order less the shipping charges. 


Shipping Policy:

Our Shipping policy is simple as we offer FREE SHIPPING Australia wide. All goods are shipped from Australia Post and are in compliance with Australia Post's Dangerous Goods Policies.

Yes that’s correct -TRU Perfumes does not charge for standard shipping within Australia. We want our customers to be able to get the goods from the comfort of their home, as that is essentially what online shopping is all about.

Some of the important things to note regarding our shipping policy:

Order Processing:

As this is a standard protocol of online shipping, TRU Perfumes reserves the right to request further identification for additional security reference checks such as telephone/ID verification. We also reserve the right to cancel any orders made by customers who refuse to comply with our security reference checks.


All perfumes are bubble wrapped and securely packed inside a cardboard box to avoid any potential damage in transit.

Shipping time:

All goods are shipped within 24 hours once the order has been placed. During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)

Shipping within Australia:

We offer Parcel delivery service provided by Australia Post and customers can track the journey of their parcel on The standard transit times once the goods are dispatched are 2-3 business days for Sydney, Melbourne, Canberra, Adelaide metro. Brisbane, Darwin, Hobart, Perth metro will take 3-6 business days. All other areas will be 7 business days. 

Also, these delivery times given are a guide an indicative time frames from Australia Post and TRU Perfumes is not liable for any delay.

Express Post/Courier:

For urgent orders select the ‘Express Post’ option at checkout, customers are guaranteed express delivery.

Pickup option:

STORE PICKUP option as the shipping method is available, Please Email  to clearly request this option as soon as you place the order. Once the email has been received, the dispatch team will contact the customer and schedule a suitable time for collection from our store on 12 Fisher Street, Silverwater NSW 2128. To avoid delays and waiting at the time of pickup, we request customers NOT TO walk into the warehouse without prior coordination by mail. Depending on the time of the order, either same day pick up or next day will be scheduled.