Payment and Shipping Policy
All prices shown on our online store are in Australian dollars (AUD). All payments are billed in AUD. All prices are inclusive of GST for Australian customers.
TRU Perfumes offers the following payments options: Pay Pal, Visa, MasterCard, American Express, Apple pay, Google Pay, Zippay, humm, Laybuy, klarna and AfterPay. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.
Our Shipping policy is simple as we offer FREE SHIPPING Australia wide. All goods are shipped from Australia Post and are in compliance with Australia Post's Dangerous Goods Policies. Occasionally we may use Fastway Couriers.
Yes that’s correct -TRU Perfumes does not charge for standard shipping within Australia. We want our customers to be able to get the goods from the comfort of their home, as that is essentially what online shopping is all about.
Some of the important things to note regarding our shipping policy:
As this is a standard protocol of online shipping, TRU Perfumes reserves the right to request further identification for additional security reference checks such as telephone/ID verification. We also reserve the right to cancel any orders made by customers who refuse to comply with our security reference checks.
All perfumes are bubble wrapped and securely packed inside a cardboard box to avoid any potential damage in transit.
All goods are shipped within 24 working hours once the order has been placed. During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)
Shipping within Australia:
We offer Parcel delivery service provided by Australia Post and customers can track the journey of their parcel on www.auspost.com.au. The standard transit times once the goods are dispatched are 2-3 business days for Sydney, Melbourne, Canberra, Adelaide metro. Brisbane, Darwin, Hobart, Perth metro will take 3-6 business days. All other areas will be 7 business days.
Also, these delivery times given are a guide an indicative time frames from Australia Post and TRU Perfumes is not liable for any delay.
For urgent orders select the ‘Express Post’ option at checkout and for an additional $16.50, customers are guaranteed express delivery.
International (Worldwide) deliveries:
We offer International Express Shipping to NZ at $20 only. Orders are shipped via Australia Post International Express Shipping. The delivery timeframes as indicated on their website is 5-12 business day. Please check the link below re: all delivery times:
For shipping to any other country other than NZ please contact us through Email with your specific enquiry and we will let you know the charges.
Any additional import duties and taxes, customs clearance charges applicable within your country, will be paid by you. All import taxes vary from country to country and we are not responsible for those additional taxes. Please check with your local authorities before placing an international order with us.
Please also ensure the shipping address is entered correctly and all details provided for international shipping and we are not liable for any loss or return orders due incomplete or erroneous shipping address.
STORE PICKUP option as the shipping method is available, Please Email to clearly request this option as soon as you place the order. Once the email has been received, the dispatch team will contact the customer and schedule a suitable time for collection from our store on 12 Fisher Street, Silverwater NSW 2128. To avoid delays and waiting at the time of pickup, we request customers NOT TO walk into the warehouse without prior coordination by mail. Depending on the time of the order, either same day pick up or next day will be scheduled.