Order Cancellation & Returns Policy
Order Cancellation Policy:
Before the order is shipped, if you wish to cancel it please email us on firstname.lastname@example.org and call us on 1300 225 250 or 0466 225 250 to confirm the cancellation. Full amount will be refunded if customer has notified us prior to shipping the order.
However, if in the event the aforementioned process is not followed and the order gets shipped, we do not take responsibility of it. Should this occur, then in order to cancel the order, we will request a recall of our parcel from Australia post. Any shipping charges incurred as a result of the error in order placement on the part of the customer, is borne by the customer. As soon as the parcel is returned back to us by Australia Post we will subsequently refund the order less the shipping charges.
No refunds/change of mind on home fragrances.
Our policy lasts 7 days. If one week (7 days) have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer 'Change of Mind' refund policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with wrapping.
To complete your return, we require your order number that you would have received in your email.
Please send us an email to email@example.com with a reason for your return and we will get back to you with a RMA number by email. The email will also state the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. A restocking fee of $15 will be deducted before processing the refund.
In the event the customer has placed an order for a wrong item and if they wish to cancel the order before the item is shipped TRU Perfumes reserves the right to charge a 5% admin fee on the cancellation. Where the order has been dispatched we will charge $15 restocking fee before refunding the order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Strictly no refunds on perfume bottles that have been engraved.