CUSTOMER HELP CENTRE

The difference between a Perfume, an Eau de Parfum (EDP) and an Eau de Toilette (EDT) is the concentration of the fragrance oil. Perfumes have the highest concentration of oil, followed by the EDP and thereafter an EDT.

There are no expiration dates on fragrance products, although recently manufacturers have indicated approximately 3 to 5 years from the date of production. Others say approximately 3 years from date of first use. Manufacturers have also indicated PAO (Period after Opening) on most of their products.

Over time, contact with air, exposure to sunlight and high temperatures may affect the integrity of a fragrance. To maximize the shelf life of a fragrance, it is recommended that it be kept in a cool, dry place and and away from sunlight. Always place the cap back on the bottle and use the box (if applicable) for additional protective storage.

Top notes provide the first scent impression of a fragrance once it has been applied to the skin. They are usually lighter, more volatile aromas that evaporate readily. Their scent usually lingers for between 5 and 30 minutes.

Heart notes (or middle notes) make up the body of the blend. They may be evident from the start, but will usually take 10-30 minutes to fully develop on the skin. They are the notes that classify the fragrance family (floral, oriental, chypre, etc, see below).

Base Notes are those with the greatest molecular weight. They last the longest, and are also important as fixatives, that is, they help slow down the evaporation rates of the lighter notes, giving the fragrance holding power

Perfume testers are exactly the same as the original fragrance, only without the fancy retail packaging. Testers may come with or without a cap and usually come in a variety of Tester packaging, as originally produced by their manufacturer. Fragrance companies use testers for the purpose of demonstrating their products and therefore the quality of the fragrance is equal in all ways to the retail product.

All perfume and cologne testers are brand new and unused. Take advantage of the considerable savings for foregoing the fancy box.

If you are interested in buying testers, please contact our sales team on sales@truperfumes.com.au

Perfumes, colognes or other beauty products indicated as having Imperfect Packaging are those whose packaging have become slightly dented, scuffed or worn through shipping and handling. The perfume or cologne inside is brand new and unused, yet it's respective packaging is not in it's original retail condition, although not deemed useless. Imperfect Packaging perfumes are discounted relative to their "in perfect" retail condition counterpart.

If the price is extremely low, as the adage goes “if it is too good to be true, then it probably is.”

Experts claim that even if the perfume is authentic, a lower price “may indicate that it’s passed its use-by date or has been stored incorrectly or for too long” Fake scents often have a bitter smell.

Yes of Course. We have an extensive global and local supplier networks which ensures our product range is one of the largest. So we might be able to find what you're looking for, even if it's been discontinued in your country. If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. Unfortunately, we are unable to notify individual customers when stock arrives or when the next shipment is coming in, so please keep checking the website for the latest stock update.

Shipping is Free for all orders shipped within Australia !!! 

Truperfumes.com.au ships all paid and verified orders within 1 (one) business day.

Business days are defined as any weekday (Monday thru Friday) that is not an Australian holiday. Saturdays, Sundays and Australian holidays are not business days.

All our shipments are sent through Australia Post Eparcel service with track and trace service. Transit times are usually between 3-7 business days depending on where you live. To get an estimate on how long your parcel will take to arrive, please see Australiia Post website. We may ship your order from our warehouse in Moorabbin (VIC) 3189 or Silverwater (NSW) 2128.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Express shipping option is also available at an additional cost.

Pick-up option - If you wish to 'Click and Collect' your order from our warehouse in Sydney or Melbourne please give us a call at 1300 225 250 or 0466 225 250 to schedule a pick-up time. As there is no payment facility at the warehouse all orders must be paid online prior to collecting it from the warehouse. Strictly No walk-ins allowed at the warehouse.

Yes, you may request an alternate shipping address in Australia. However, if you are paying by Paypal, the default billing address becomes your shipping address. Please ensure that the shipping address is right before you confirm the order.

If paying with a credit card , our secure payment gateway has the technology to assess risk involved with shipping to an address other than the billing address of the credit card and hence we may have to call you to ensure that all the details are right before we process the order. 

Truperfumes.com.au reserves the right to cancel any order where insufficient information has been provided.

If a package was returned due to an incorrect shipping address or refused, we reserve the right to refund your payment less a restocking fee. If you wish to re-ship your order, you will be required to pay an additional shipping charge, which will be a flat rate of $9.95 Australia wide.

Yes; Orders can be picked up from our warehouse at Silverwater in Sydney OR Moorabbin in Melbourne. Please contact us on sales@truperfumes.com.au or call us on 1300 225 250 or 0466 225 250 to organise a collection time. 

All orders must be paid online prior to contacting us to schedule pickup, as there is no cash or EFTPOS facility at the warehouse. 

No walk-ins will be entertained at the warehouse as its not showroom or shop front.